Frequently Asked Questions (FAQs)
Q: What cleaning services do you offer?
A: We specialize in carpet cleaning, upholstery cleaning, area rug cleaning, and cleaning car interiors. Both residential and commercial services are available.
Q: Are your cleaning products safe for pets and children?
A: Absolutely! We use eco-friendly and non-toxic cleaning solutions that are safe for all members of your family, including pets and children.
Q: How long does the carpet cleaning process take?
A: The cleaning process typically takes between 2-4 hours, depending on the size of the area and the level of soiling. We can give a more accurate time estimate upon assessing the space.
Q: Do I need to be present during the cleaning? A: It's not necessary for you to be present for the entire cleaning process, but we do require someone to be there at the beginning to discuss any specific needs or concerns.
Q: How often should I have my carpets professionally cleaned?
A: We recommend professional cleaning at least once a year to maintain the beauty and longevity of your carpets. High-traffic or pet areas may require more frequent cleaning.
Q: What is your service area?
A: We proudly serve the Northeast Ohio area, including Akron, Cleveland, Medina, and Canton.
Q: Can you remove all types of stains?
A: While we cannot guarantee the removal of all stains, as some may be permanent, we have a high success rate with most common stains and use specialized treatments to tackle tougher spots.
Q: How long will it take for my carpets to dry?
A: Drying time varies based on humidity and temperature, but most carpets dry within 6-8 hours. We recommend keeping the area well-ventilated to speed up the process.
Q: Do you offer any guarantees?
A: Yes, we stand by our work. If a spill occurs on an area we cleaned within 7 days, we'll return to clean it free of charge.
Q: How do I schedule a cleaning service?
A: You can schedule a service by calling us directly at our phone number or by filling out a request form on our website for a free quote.